Frequently Asked Questions
Our Service
What is InfoTracer?
InfoTracer provides information on a wide variety of search subjects. Whether you're looking up criminal and arrest records, phone numbers, email addresses, property records, vital records, or general background information, InfoTracer can help you in your search.
Why should I get a subscription?
An InfoTracer subscription gives you unlimited access to our searches, so you can be sure that almost all of your research needs can be met by one low price.
If I sign up for a trial will I have access to all reports?
Yes. InfoTracer offers the following searches: Arrest/Warrant Search, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search, License Plate Lookup, VIN Search, and more. Please note that the available searches may change without notice.
Premium Reports require an additional fee to access.
What can't I do with InfoTracer data?
You may not use InfoTracer for any unlawful purpose. Examples of unlawful purposes include, but are not limited to: stalking or harassing any individual; requesting information under false pretenses; determining the creditworthiness or eligibility of any individual; employment screening; licensing eligibility, and any other purpose covered by the Fair Credit Reporting Act.
What searches does InfoTracer offer?
InfoTracer offers the following searches: Arrest/Warrant Search, Background Check, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search, License Plate Lookup, VIN Search, and more. Please note that the available searches may change without notice.
Will I have to wait to see my reports?
No. You can begin searching right away.
How do I perform a search?
STEP 1: Select any Search from the menu at the top of the page.
STEP 2: Fill in the required fields and click the "Search Now" button.
STEP 3: View the results!
If your search yields no results, please go back and try your search again to ensure that everything was entered correctly.
Please use our contact form or call (800) 791-1427 for further help using searches.
Why do Premium Reports cost extra?
Premium Data requires an additional fee to view because it is not available anywhere else. We have to pay a fee to access this data, so we can't offer it as part of your regular membership yet. However, we can offer it to you now for an additional fee. Premium Reports could include highly sensitive information such as additional Criminal Records, Bankruptcy Filings, Tax & Property Liens, Legal Judgments, Lawsuits, Probate Cases, Small Claims Cases, Employment History, Eviction Records, in-depth Property Ownership Records, UCC Filings, Corporate Affiliations, Pilot Licenses, Weapon & Hunting Permits, and much more.
How can I receive alerts on someone?
InfoTracer regularly updates our databases which means that a record that you have already searched may be updated at any time. To receive an alert when one of your searched records is updated, you only need to click on the button at the top of the report to stay updated. You can also visit the My Alerts page in the member’s area to view any updated reports.
Billing
Is InfoTracer a subscription billing service?
Yes. Our prices are clearly displayed on the checkout page and are included in the receipt email you will receive right after purchase. You may cancel at any time by using our contact form, by calling (800) 791-1427, or by visiting your My Account page in the member’s area.
InfoTracer offers the following searches: Arrest/Warrant Search, Criminal Records Search, Sex Offender Search, People Search by Name, People Search by Address, Reverse Phone Search, Reverse IP Search, Birth Records Search, Marriage/Divorce Records Search, Death Records Search, Inmate Search, Relative Search, Neighborhood Check, Business Name Search, Reverse Email Lookup, Property Ownership Search, Asset Search, License Plate Lookup, VIN Search, and more. Please note that the available searches may change without notice.
How do I cancel my InfoTracer subscription?
You may cancel at any time by using our contact form, calling (800) 791-1427, or visiting your My Account page in the member’s area.
How will InfoTracer appear on my credit card statement?
Your charge will appear as INFOTRACER.COM or INFOTRACER.
Why do Premium Reports cost extra?
Premium Data requires an additional fee to view because it is not available anywhere else. We have to pay a fee to access this data, so we can't offer it as part of your regular membership yet. However, we can offer it to you now for an additional fee. Premium Reports could include highly sensitive information such as additional Criminal Records, Bankruptcy Filings, Tax & Property Liens, Legal Judgments, Lawsuits, Probate Cases, Small Claims Cases, Employment History, Eviction Records, in-depth Property Ownership Records, UCC Filings, Corporate Affiliations, Pilot Licenses, Weapon & Hunting Permits, and much more.
Data
What is considered public records?
Public records are generally records required by law to be made and kept by a public office. Public records are subject to inspection by any member of the public.
Why should I pay for public records?
Your time is valuable. Why spend hours going through search engines and social media websites, or standing in line at courthouses only to be met with red tape and potentially higher fees when InfoTracer can do the work for you at a reasonable price?
InfoTracer has one of the largest databases of publicly available information, with over 5 billion records! We aggregate all of these records and compile them into a nice, convenient, and easy-to-read report for you.
Why are there inaccuracies in some reports?
InfoTracer is a provider of information gathered from publicly available data. InfoTracer does not create, verify, or guarantee the accuracy of such data; rather, InfoTracer receives its information from various sources, including Internet sites.
If you need help finding information, please contact our Customer Care Team.
Where do your records come from?
InfoTracer is a provider of information gathered from publicly available data. InfoTracer does not create, verify, or guarantee the accuracy of such data; rather, InfoTracer receives its information from various sources, including Internet sites.
What if I can’t find the information I’m looking for?
Please contact our Customer Care Team and let us try to help you. Please use our contact form or call (800) 791-1427.
You can learn more about our data availability by visiting our Data Coverage page.
What is the DPPA?
The Driver's Privacy Protection Act (DPPA) is a federal law that limits the disclosure of certain information obtained from state departments of motor vehicles unless the recipient has a use permitted by the Act.
What is the FCRA?
Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq, is U.S. Federal Government legislation enacted to promote the accuracy, fairness, and privacy of consumer information contained in the files of consumer reporting agencies.
Can your data be used for employment checks?
No. InfoTracer is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. § 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports", as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.
What can't I do with this data?
You may not use InfoTracer for any unlawful purpose. Examples of unlawful purposes include, but are not limited to: stalking or harassing any individual; requesting information under false pretenses; determining the credit worthiness or eligibility of any individual; employment screening; licensing eligibility, and any other purpose covered by the Fair Credit Reporting Act.
Login Issues
How can I log in to my InfoTracer account?
- 1. Visit https://members.infotracer.com/customer/.
- 2. Enter your email address and password.
- 3. Click the Login button.
If you require further assistance logging into our member's area, please use our contact form for further help or call (800) 791-1427.
How can I retrieve my password?
If you forgot or lost your password, please visit our password page. Once you have entered the matching email address, instructions for resetting your password will be emailed to you. Please be sure to check your spam and bulk folders if you do not receive instructions to reset your password immediately.
If you require further assistance logging into our member’s area, please use our contact form for further help or call (800) 791-1427.
How can I change my password?
You will need to log in to our member’s area. Inside you will see a link on the top right called "My Account". Visit the My Account page and click the button that says "Update Password".
Privacy
What does opting out mean?
Opting out means requesting the removal of your personal information from the processing of your personal information within our database. Once processed, your details will no longer appear in search results on our platform.
Why do I need to provide personal details to opt out?
We require personal information, such as your name and location, to accurately identify and remove your specific records. This ensures we don't mistakenly impact someone else's data.
How long does it take to remove my information?
Your information is typically removed within 24-48 hours after submitting your request. You'll receive an email confirmation once the process is complete.
Can my information reappear after I opt out?
If your personal information is republished in public records or other sources we use in a new record, it may reappear in our database. If this happens, you can submit another opt-out request to have it removed again.
Can I opt out for someone else?
Yes, you can submit an opt-out request on behalf of another person. You'll need to provide their personal details to locate their record and to verify that the other person has given you permission to opt out for them. For instance, in some cases, you may need to verify your relationship to them (e.g., as a parent, guardian, or legal representative).
How do I know my opt-out request was successful?
Once your information is removed, you'll receive an email confirmation. If you don't see the email, check your spam folder or contact our compliance team for assistance.
What if I can't find my record?
If you're having trouble locating your record, double-check that the information you entered matches what's in our database (e.g., try variations of your name or previous addresses). If you still can't find it, reach out to our compliance team for help.
Can I remove multiple records at once?
Yes, if we maintain multiple records (e.g., due to name variations or past addresses) related to your personal information, you can select all relevant records during the opt-out process and remove them in one request.
Is my information safe during the opt-out process?
Absolutely. We only use the information you provide to locate and remove your data from our database. It will not be shared, sold, or used for any other purpose.
Does opting out remove my information from other websites?
No, opting out only removes your information from our database. To remove your information from other sites, you'll need to submit opt-out requests to each site individually.
How often should I check if my information has been removed?
We recommend checking your status yearly to ensure your information hasn't reappeared. If it has, you can submit another opt-out request.
What if I run into problems during the opt-out process?
If you encounter any issues, contact our compliance team at privacy@infotracer.com / 844-777-0503. We're available 24 hours a day, 7 days a week to assist you.
Where can I learn more about protecting my privacy?
For more tips on data privacy and safeguarding your personal information online, visit our Privacy Policy page or explore our blog for helpful guides.
What are my privacy choices under applicable laws?
Depending on where you live, you may have certain rights regarding how your personal information is processed. These rights may include opting out of certain uses of your information, requesting access to your data, or asking for corrections or deletions.
What is the Daniel Anderl Judicial Security and Privacy Act?
This act protects the privacy of judges, prosecutors, law enforcement members, and their immediate family members. If you are a covered person under this act, you can request the removal of your information by emailing privacy@infotracer.com with the subject line: "Attention Covered Person Removal Request."
What information do I need to provide for a Covered Person Removal Request?
When submitting a Covered Person Removal Request, include your full name, residence, email address, and your status as a covered person (e.g., judge, prosecutor, law enforcement member, or immediate family member). This information will only be used to process your request.
What is the Right to Know?
The Right to Know allows you to ask if your personal information is being processed and to request access to that information. You can submit a request using the form provided on this page.
How do I correct inaccurate personal information?
If any personal information we hold about you is incorrect, you can request a correction by contacting us through the form on this page. Provide the correct details, and, where applicable, we will update your information accordingly.
What is a Deletion Request?
A Deletion Request allows you to ask for the removal of your personal information from our database.
How do I opt out of targeted advertising?
If your personal information is being used for targeted advertising, you can opt out of this processing by submitting a request through the form on this page. At this time, we do not use your personal information for any targeted advertising.