Frequently Asked Questions

How to log in?

1. Visit https://members.infotracer.com/customer/.
2. Enter your email address and password.
3. Click the Login button.

If you require further assistance logging into our Members area, please use our contact form for further help or call (800) 791-1427.

How to retrieve the password?

If you forgot or lost your password, please visit our password page. Once you have entered the matching email address, instructions for resetting your password will be emailed to you. Please be sure to check your spam and bulk folders if you do not receive instructions to reset your password immediately.

If you require further assistance logging into our Members area, please use our contact form for further help or call (800) 791-1427.

How to change the password?

You will need to log in to our Members area. Inside, you will see a link on the top right called "My Account". Visit the My Account page and click the button that says "Update Password".

What do I do if I forgot my username or password?

To recover your InfoTracer username or password, visit members.infotracer.com, click on the "Forgot Password?" link, enter the email address associated with your account, then check your inbox for a reset email and follow the instructions to create a new password.

What is my username?

Your username is generally the email address you used during registration. You can update this information by logging into your account and navigating to the "My Account" settings. If you're unsure or need assistance, please contact our support team at support@infotracer.com or call (800) 791-1427.

What is my receipt number?

Each time you submit your payment, you will receive an email containing your receipt/order number. You can retrieve your receipt/order number by simply referring back to the email you received upon signing up, or by going to the "My Account" page in the Members area. The receipt/order number will be displayed in the "My Orders" section.

Is your site a subscription billing service?

Yes. Our prices are clearly shown on the checkout page and are included in the receipt email you will receive right after purchase. You may cancel at any time by using our contact form, by calling (800) 791-1427, or by visiting your My Account page in the Members area.

Will I receive a purchase confirmation email?

Yes. You will receive an email from InfoTracer's support department outlining your purchase details.

Modes of Payment

We offer a variety of secure payment options for your convenience, including:

• Credit and Debit Cards: Visa, MasterCard, American Express, Discover
• Digital Wallets: PayPal, Apple Pay, Google Pay

All transactions are processed securely to protect your personal and payment information.

How will the charge appear on my statement?

Charges will appear on your bank or credit card statement as INFOTRACER.COM or INFOTRACER

How do I cancel my subscription? What is your refund policy?

You may cancel your InfoTracer services at any time. To do so, please use our contact form or dial (800) 791-1427. Please note that Fees are billed monthly in advance; we will not refund the unused portion of your monthly subscription. However, you will still have full access to searches for the duration of your subscription.

How can I update my credit card information?

Please contact us by using our contact form or dialing (800) 791-1427. Our Customer Care Team can assist you with updating your payment information.

What is InfoTracer?

InfoTracer provides information on a wide variety of search subjects. Whether you're looking up criminal and arrest records, phone numbers, email addresses, property records, vital records, general background information, or license plate and VIN details, InfoTracer can help you in your search.

How to reach your Customer Service?

Our Customer Service teams operate 24/7. We are here to assist you with any questions or concerns you may have about our service.

Customer Service
Contact Us Form - https://infotracer.com/help/
Phone number: (800) 791-1427
Email: support@infotracer.com

Our Compliance Department ensures that InfoTracer’s operations comply with all applicable laws, regulations, and internal policies to protect user data and maintain high ethical standards.
Contact details are as follows:

Privacy and Opt-Out Requests
Opt-Out Request Form: https://infotracer.com/optout/
Exercise Your Rights Form: https://members.infotracer.com/privacyform
Email: privacy@infotracer.com

How do I use your service?

STEP 1: Select any Search from the menu at the top of the page.
STEP 2: Fill the required fields and click the "Search Now" button.
STEP 3: View the results by clicking the access links or following the instructions on the page.

Your search results should appear within a few short seconds after search completion.

If your search yields no results, please go back and try removing some information. For example, removing the "city" field can broaden your search.

Please use our contact form for further help using searches or dial (800) 791-1427.

Why should I get a subscription?

An InfoTracer subscription gives you unlimited access to our searches, so you can be sure that almost all of your research needs can be met by one low price.

What is the difference between Unlimited Access and Premium Report?

Unlimited Access covers general public records for frequent searches, whereas Premium Reports include specialized data from paid sources. Premium Reports provide comprehensive information such as property ownership records, professional licenses, in-depth court and criminal records, business affiliations, and more specialized data, when available.

Why does Premium Report incur an additional cost?

Premium Reports offer access to more specific and in-depth information from exclusive databases. The additional cost reflects the value of obtaining accurate, thorough data that is not readily available. Premium Reports could include highly sensitive information such as additional Criminal Records, Bankruptcy Filings, Tax & Property Liens, Legal Judgments, Lawsuits, Probate Cases, Small Claims Cases, Employment History, Eviction Records, in-depth Property Ownership Records, UCC Filings, Corporate Affiliations, Pilot Licenses, Weapon & Hunting Permits, and much more.

How can I receive alerts on someone?

InfoTracer regularly updates our databases, which means that a record that you have already searched may be updated at any time. To receive an alert when one of your searched records is updated, you only need to click on the button at the top of the report to stay updated. You can also visit the My Alerts page in the Members area to view any updated reports.

What type of data do we provide?

• Complete Background Report
• Person Summary
• Address History
• Phone Numbers
• Email Addresses
• Assets
• Relatives & Associates
• Social & Web
• Vital Records
• Licenses
• Jobs
• Education
• Political Contributions
• Unclaimed Funds
• Neighborhood
• Criminal Traffic Records
• Arrests & Warrants
• Bankruptcies & Judgments
• Court Records Report
• Business Information
• License Plate and VIN Report

How often is data updated?

InfoTracer’s data is updated regularly, with some records, like criminal data, refreshed as frequently as daily. Update frequency depends on the type of record and how often our data sources, such as public agencies and third-party providers, release new information.

How does the data in the preliminary search match up with the Members area reports?

The preliminary search (or teaser) is a basic person lookup to help identify the correct individual. Once a purchase is made, a full report is generated using more extensive data sources, providing detailed and verified information not shown in the initial search.

What if I can’t find the information I’m looking for?

Please contact our Customer Care Team and let us try to help you. Please use our contact form or call (800) 791-1427.

You can learn more about our data availability by visiting our Data Coverage page.

What does opting out mean?

Opting out means requesting the removal of your personal information from the processing of your personal information within our database. Once processed, your details will no longer appear in search results on our platform.

Why do I need to provide personal details to opt out?

We require personal information, such as your name and location, to accurately identify and remove your specific records. This ensures we don't mistakenly impact someone else's data.

How long does it take to remove my information?

Your information is typically removed within 24-48 hours after submitting your request. You'll receive an email confirmation once the process is complete.

Can my information reappear after I opt out?

If your personal information is republished in public records or other sources we use in a new record, it may reappear in our database. If this happens, you can submit another opt-out request to have it removed again.

Can I opt out for someone else?

Yes, you can submit an opt-out request on behalf of another person. You'll need to provide their personal details to locate their record and to verify that the other person has given you permission to opt out for them. For instance, in some cases, you may need to verify your relationship to them (e.g., as a parent, guardian, or legal representative).

How do I know my opt-out request was successful?

Once your information is removed, you'll receive an email confirmation. If you don't see the email, check your spam folder or contact our Compliance Team for assistance.

What if I can't find my record?

If you're having trouble locating your record, double-check that the information you entered matches what's in our database (e.g., try variations of your name or previous addresses). If you still can't find it, reach out to our Compliance Team for help.

Can I remove multiple records at once?

Yes, if we maintain multiple records (e.g., due to name variations or past addresses) related to your personal information, you can select all relevant records during the opt-out process and remove them in one request.

Is my information safe during the opt-out process?

Absolutely. We only use the information you provide to locate and remove your data from our database. It will not be shared, sold, or used for any other purpose.

Does opting out remove my information from other websites?

No, opting out only removes your information from our database. To remove your information from other sites, you'll need to submit opt-out requests to each site individually.

How often should I check if my information has been removed?

We recommend checking your status yearly to ensure your information hasn't reappeared. If it has, you can submit another opt-out request.

What if I run into problems during the opt-out process?

If you encounter any issues, contact our Compliance Team at:
Email: privacy@infotracer.com
Phone: 844-777-0503

Our privacy experts can be reached from 8 am to 6 pm EST, 7 days a week.

Where can I learn more about protecting my privacy?

For more tips on data privacy and safeguarding your personal information online, visit our Privacy Policy page or explore our blog for helpful guides.

What are my privacy choices under applicable laws?

Depending on where you live, you may have certain rights regarding how your personal information is processed. These rights may include opting out of certain uses of your information, requesting access to your data, or asking for corrections or deletions.

What is the Daniel Anderl Judicial Security and Privacy Act?

This act protects the privacy of judges, prosecutors, law enforcement members, and their immediate family members. If you are a covered person under this act, you can request the removal of your information by emailing privacy@infotracer.com with the subject line: "Attention Covered Person Removal Request.”

What information do I need to provide for a Covered Person Removal Request?

When submitting a Covered Person Removal Request, include your full name, residence, email address, and your status as a covered person (e.g., judge, prosecutor, law enforcement member, or immediate family member). This information will only be used to process your request.

What is the Right to Know?

The Right to Know allows you to ask if your personal information is being processed and to request access to that information. You can submit a request using the form provided on this page.

How do I correct inaccurate personal information?

If any personal information we hold about you is incorrect, you can request a correction by contacting us through the form on this page. Provide the correct details, and, where applicable, we will update your information accordingly.

What is a Deletion Request?

A Deletion Request allows you to ask for the removal of your personal information from our database.

How do I opt out of targeted advertising?

If your personal information is being used for targeted advertising, you can opt out of this processing by submitting a request through the form on this page. At this time, we do not use your personal information for any targeted advertising.

At InfoTracer, we provide access to public records sourced from a wide range of databases across the country. While this information can be useful for personal purposes, it’s essential to understand how it can—and cannot—be used. The following guidelines are designed to help you use InfoTracer responsibly and in full compliance with our Terms of Service. We reserve the right to terminate your access to the Services if you fail to abide by our Terms of Service or use the information provided in violation of our Terms of Service and/or applicable law. You are responsible for reading and understanding our Terms of Service, and this document is provided only as helpful guidance and is not binding on InfoTracer.

Still Have Questions?

If you’re unsure whether your intended use is permitted, or you’d like to learn more about how InfoTracer works, please refer to our full Terms of Service and FAQ for more detailed information. You are ultimately responsible for understanding and complying with our Terms of Service and applicable law when accessing and using our Services.